Tell us what you need and we’ll do the searching, screening and shortlisting. You meet the worker for free before anything starts.
Tell us what you need. We'll do the rest.
We know what it's like when supports fall through, when workers don't turn up, or when the fit just isn't right. That's why we built Support Match differently.
Most providers give you whoever is free. We only send workers we genuinely believe will fit, based on your preferences, personality, and real needs.
No call centres. No scripted responses. You speak with real care coordinators who remember your situation and check in when it matters.
Most shortlists land within 3-5 business days. We know supports can't wait, so we move as quickly as we can without sacrificing fit.
Every match starts with a free, no-obligation meet & greet. In person, video, or phone. You meet them. You decide.
If the first worker isn't right, we keep going. No fee, no contract, no guilt trip. Chemistry is the whole point.
Every state and territory. Metro, regional, and remote. Workers across 40+ languages and cultural backgrounds.
A short video explaining how we source, screen and shortlist NDIS support workers for you.
No searching. No chasing. No guesswork. Just a simple process, and we do the hard parts for you.
Your preferences and requirements for a support worker are really important to us. Tell us what matters, gender, language, interests, skills, personality, and we'll take it from there.
Our expert care coordinators get in contact with potential support workers, shortlist them based on what you told us matters, and send their profiles over to you for review.
Let us know your thoughts. We organise a free meet & greet with the workers so you can make sure you get the right fit. And best of all, Support Match is a free-to-use service.
Most participants are meeting their first shortlisted worker within a week.
Form takes about 3 minutes. You'll receive an email confirmation straight away.
Quick call or email to confirm details, ask any follow-up questions, and make sure we've understood what matters to you.
We contact suitable workers, confirm availability, verify compliance, and shortlist the best fits for your brief.
2-4 matched profiles sent to you for review, with photos, experience, interests, and why each one fits the brief.
We organise a free introduction with the worker you choose. In person, video, or phone, whatever feels right.
If the fit is right, we finalise the service agreement and the worker starts. If not, we go back to shortlisting, no questions asked.
Every profile we send has already been checked, verified, and assessed for your specific needs.
We find suitable workers from our Australia-wide network, matched by gender, age, interests, skills, experience, and languages.
We check references, verify experience, and confirm WWCC, NDIS Worker Screening, Police Checks, and First Aid, so you don't have to.
We assess every worker against your specific needs and filter out anyone who doesn't meet the standard. Only the right people get through.
Pre-vetted, matched profiles sent to you within 3-5 business days. No chasing, no back-and-forth, just results.
Free, no-obligation meet & greets so you can meet potential workers before making any commitment.
All fees follow the NDIS Price Guide. Transparent billing, no hidden costs, no lock-in contracts.
We don't just take a worker's word for it. Every profile you receive has been verified by our team against the following checks.
Current clearance verified with the relevant state screening unit, expiry monitored.
Valid WWCC for any worker supporting participants under 18, state-specific.
Completed within the last 12 months, refreshed annually.
Current Provide First Aid (HLTAID011) or higher, with CPR refreshed annually.
At least two references from previous NDIS or aged care roles, verified by phone.
Manual handling, hoist, PEG, medication, behaviour support, only workers with the right training are shortlisted.
Every worker on a shortlist has been interviewed and briefed specifically for your participant.
You're the decision maker. You know what you or your loved one needs. We just do the heavy lifting of finding someone who matches.
Gender, age, language, interests, cultural background. We ask, then we find.
40+ languages. Halal, kosher, cultural food preferences. Religious observance respected.
Meet the worker before anything starts. In person, video, or phone, your choice.
If the first match isn't right, we find someone else. No fee, no contract drama.
No call centre. You speak with real coordinators who remember your situation.
We work with both. Your plan manager or NDIS account gets billed at NDIS rates.
Whatever you need a worker for. We find someone who can do it, and who's the right person to have in your space.
Showering, dressing, hygiene, medication prompts, mobility, transfers. Same-gender workers on request.
Transport, appointments, sport, social events, education, work. Getting out and about.
Cleaning, laundry, meal prep, shopping, tidying, admin help. The practical running of a home.
Companionship, life-skills, recovery coaching, peer-style mentoring for young adults.
Every part of our process is designed around your right to choose, change, or stop whenever you need.
We send profiles, you pick. Never the other way around. No worker is ever allocated without your written consent.
If the match isn't working, tell us. We'll rematch at no cost, as many times as it takes to find the right fit.
No lock-in contracts. Month-to-month service agreements. Pause, cancel, or move to another provider anytime.
Your details stay with our care coordination team. We never share personal information with workers before you approve.
If something isn't right, we want to know. Our coordinators check in regularly and handle feedback without defensiveness.
Every worker meets NDIS Practice Standards and our own fit criteria. We don't compromise to fill shifts faster.
Moments from participants, workers and families across our network. This is who we build Support Match for, every single day.
Names changed for privacy. Outcomes real.
"The first worker lasted a month, the second three weeks. Support Match actually listened when I said Noah needs a male mentor who's into footy. Eight months in, they're still together."
"I needed a same-gender worker, hoist trained, Greek-speaking. My coordinator said she'd never find one. Support Match had three shortlisted in four days. Nine months later and still together."
"My recovery coach sent the referral. Within a week I had a worker who's into gaming, patient on bad days, and doesn't treat me like a client. First worker I haven't dreaded seeing."
Written by people who coordinate and deliver supports every day. No jargon, no padding.
The exact questions that reveal fit, flag red flags, and help you decide in under an hour.
Read articleAn honest comparison of the three NDIS plan types, with real trade-offs and when to switch.
Read articleWhy cultural and language matching matters in NDIS support, and how to request it properly.
Read articleThree free, practical guides for families, coordinators, and new NDIS participants.
12-page guide to sharper referrals, faster matching, and better outcomes for your caseload.
10-page warm, practical guide to choosing the right support worker for your loved one.
14 things to do in your first 30 days on the NDIS, plus a plain-English glossary.
Structured 5-step referral form, SLA-bound shortlist turnaround, and one-click invoice handover. Designed for coordinators managing full caseloads.
One short form. A matched shortlist in 3-5 days. No cost to request.
