How it started
Support Match was founded by Sam (Samuel Tsen), a care coordinator who spent years watching participants get handed whichever worker happened to be free that week.
The pattern was the same everywhere. A family would ring a provider. The provider would send whoever. The worker wouldn't fit. The family would give up. The provider would move on. The participant would lose months rebuilding trust from scratch.
Sam watched dozens of families go through that cycle. The issue wasn't bad workers. It was that nobody was doing the matching part of care coordination properly.
Why "done-for-you" matters
Marketplaces like Hireup, Mable, and Like Family put the entire search onto the person who is already overwhelmed, the family, the participant, the coordinator. Scroll 400 profiles. Message 20 workers. Hope someone replies. It works if you've got time and energy. Most of our participants don't.
Support Match inverts that. You tell us what you need, and our team does the sourcing, the screening, the availability calls, and the compliance verification. You get a shortlist of people we've already checked. You meet them for free. You decide.
Our one job: deliver a support worker who actually fits. Everything else we do, the platform, the forms, the follow-ups, exists to make that one thing happen reliably.
What we believe
Personality matters more than proximity. A worker twenty minutes further away who genuinely gets on with your son will beat the worker across the street who bores him.
Matching is a skill, not a filter. Software can sort by postcode. People match by reading a brief, asking follow-up questions, and making judgement calls. That's what our team does.
Trust is built in the first 48 hours. If we take a week to reply to a referral, we've already lost. Our target is a shortlist within 3–5 business days, every time.
Coordinators deserve to have their time back. Support coordinators are not recruiters. We take that job off their plate so they can focus on the plan, not the staffing.
Who we are now
Support Match is run from Sydney with workers across NSW, VIC, QLD, WA, SA, TAS, NT and the ACT. We source from a network of 20,000+ screened applicants. We work with plan-managed and self-managed NDIS participants, and we move fast while keeping the quality bar high.
We're small enough to care about every match and structured enough to do the job at scale. That's the balance we're trying to hold.
Why it's personal
Sam started Support Match because he saw what good support does for a family when it's done right, and what it takes out of them when it's done wrong. If we can stop one more participant cycling through six workers in a year, we've done our job.
"The best feedback I've ever received was a parent saying their son asked when the worker was coming back. That's what we're trying to build, every match."
, Sam, Director
