If it's not covered here, we're one phone call away. No sales scripts, no jargon, just straight answers.
General
Support Match is a done-for-you NDIS support worker matching service. You tell us what you need, we source, screen and shortlist workers for you, you meet the best fits for free, and you decide. Simple.
Those are self-service marketplaces, you browse profiles, message workers, book shifts yourself. Support Match is the opposite. We do the searching, screening and shortlisting. You don't scroll through 200 worker profiles. You get a curated shortlist.
Matching is free. There's no referral fee, finder's fee or subscription. Revenue comes from the support hours delivered, billed at NDIS Price Guide rates.
Every state and territory in Australia. We have workers across NSW, VIC, QLD, WA, SA, TAS, NT and the ACT, both metro and regional. Use the coverage checker to confirm your area.
We work with plan-managed and self-managed NDIS participants across Australia. That covers the vast majority of the NDIS community. If you're NDIA-managed, we'll let you know up front and help you understand your options.
For Support Coordinators
3–5 business days for most referrals. Urgent or complex cases may take longer, we'll tell you up front and won't miss the promise.
Participant's preferences (gender, age, interests, language, cultural), location, hours required, plan type (plan-managed / self-managed), services needed, any specific skills. Our structured referral form captures all of it.
Yes. Email the plan to admin@supportmatch.com.au or attach it in the referral form. We'll read it and come back with options.
Directly to plan managers for plan-managed participants. Directly to self-managed participants. All aligned to the current NDIS Price Guide.
We rematch at no extra cost. You're not locked into the first shortlist. Chemistry is the point, we keep going until it lands.
For Families & Participants
Typically 5–7 business days from referral to first shift, that includes shortlisting, the meet & greet, and the service agreement.
A service agreement, yes. But it's month-to-month with no lock-in. Stop, pause or change whenever you need.
You pick. We shortlist 2–4 options. You meet them at no charge. You say yes or no. We never allocate without consent.
We can't service NDIA-managed participants directly. You'd need to request plan management or self-management to work with us. Talk to your LAC about switching.
Yes, and we prioritise it. Mention it in the referral and we'll filter on gender first.
For Support Workers
Send your CV, NDIS Worker Screening, WWCC, Police Check, First Aid and current licences to admin@supportmatch.com.au with the subject 'Worker Application'. Our team will be in touch.
NDIS Worker Screening, Working With Children Check (if minors), Police Check, First Aid (current), and references. For personal care: manual handling. For driving: current licence, comp insurance, roadworthy vehicle.
Once you're onboarded, we match you to participants where you fit. You see the brief, you decide. No shift is assigned without your agreement.
SCHADS Award + loadings, compliant with Fair Work. Exact rate depends on classification, shift timing, and travel.
NDIS & Funding
Plan-managed: a plan manager pays your invoices on your behalf using your NDIS budget. Self-managed: you manage your own NDIS funds and pay providers directly, then claim through the NDIS portal. Both can work with Support Match.
Most commonly 01_011_0107_1_1 (Assistance With Self-Care), 04_104_0125_6_1 (Access Community, Social & Rec), 01_020_0120_1_1 (House & Yard Maintenance), and 07_002_0106_8_3 (Capacity Building). We'll match line items to your plan.
Support Match invoices are GST-free for NDIS-registered supports to participants. No GST on your invoices.
Yes, depending on the specific support. Personal care & household = Core. Social support with skill-building goals = Capacity Building. We'll map it.
Still have questions?
Call 1300 543 123 or email us. A real person, not a chatbot.
Yes. Many participants have several workers for different times or services. Tell us the split (e.g. "female for personal care mornings, male for gym afternoons") and we'll shortlist each role separately.
We specialise in this. PEG feeding, hoist transfers, seizure first aid, behaviour support, tracheostomy, bowel care, catheter care, we source specifically for these skills and ask for current training certificates before shortlisting.
Every regular match has a backup worker on our roster who's already been introduced to the participant, so cover can start within hours for planned leave. For last-minute cancellations we try to source replacement from our network same-day where possible.
Our coordination team works Monday to Friday 8am,6pm and Saturday 9am,2pm AEST. Urgent voicemails are monitored outside those hours and we return calls first thing next business day.
Yes, extensively. Our network speaks 40+ languages, and many of our care coordinators come from CALD backgrounds themselves. We understand cultural matching isn't optional for many families, it's essential.
Yes. All our workers operate under our Public Liability and Professional Indemnity insurance. Transport workers also hold comprehensive car insurance that covers participant transport.
Contact us directly at admin@supportmatch.com.au or phone 1300 543 123. We investigate every complaint promptly, keep you informed, and comply with the NDIS Quality and Safeguards Commission complaints process.
