Referrals come back with a shortlist in 3–5 business days. General questions usually answered within a few hours during business hours. Urgent? Call us.
Email for non-urgent enquiries, plan documents, or general questions.
admin@supportmatch.com.au15-minute run-through. Good for support coordinators wanting to see how the service works.
Choose a time →We're based in Sydney and support participants across NSW, VIC, QLD, WA, SA, TAS, NT and the ACT.
For a referral, use the structured referral form, it saves us both time.
Here's exactly what you can expect once we have your details.
You'll receive a confirmation email with a reference number within a few minutes.
Usually by phone, sometimes email if you told us that's easier. Quick chat to understand what you need.
We recap what we've understood and ask any follow-up questions before we start sourcing.
Our team sources workers, screens them against your brief, and prepares the shortlist.
Send plans, questions, or written briefs by email. We reply within 4 hours.
admin@supportmatch.com.au
