Our commitment

We serve the NDIS community. Inaccessible tools would betray the people we exist to support. Our goal is to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA across our website, and to ensure every interaction with our service (phone, email, forms, meet and greets) is available in a format that works for you.

Accessibility features of this website

Semantic HTML with proper heading hierarchy, landmarks, and labels for screen readers
Alt text on informative images; decorative images marked as such
Keyboard navigation supported throughout, including forms, dropdowns and the multi-step referral form
Colour contrast meets WCAG AA (4.5:1 for body text, 3:1 for large text)
Responsive design that adapts to phones, tablets, screen readers, and magnifiers
Plain language across content, especially on audience pages for participants and families
Descriptive link text (no "click here") so screen reader users understand link destinations out of context
No auto-playing audio or video that disrupts screen reader users

Known limitations

Accessibility is an ongoing process. We're actively working on:

If you encounter a barrier we haven't listed, please tell us. Your feedback helps us fix things faster.

Alternative formats

If any of our resources (PDF guides, the referral form, service agreements) don't work for you, we will provide an alternative, including:

Need help or an adjustment?

Contact us, and we'll work out what you need. No paperwork, no gatekeeping.

Phone: 1300 543 123
Email: admin@supportmatch.com.au
National Relay Service: 1300 555 727 or accesshub.gov.au
Translating and Interpreting Service: 131 450

Standards we follow

This website aims to conform to:

Feedback

We'd love to hear what's working for you, and what isn't. Email admin@supportmatch.com.au with the subject "Accessibility". We'll review and respond within 7 business days.